Refund & Cancellation Policy

1. General Policy

At Qvantum Media, we are committed to delivering high-quality web design, UI/UX architecture, and performance marketing services. Due to the highly customized nature of digital marketing, strategic consulting, and creative labor, all services provided by Qvantum Media are generally non-refundable once work has commenced.

2. Advertising & Media Spend

Please note that any advertising budgets ("Ad Spend") are paid directly to third-party advertising platforms (e.g., Meta, Google, LinkedIn, etc.). Qvantum Media has no control over these funds once they are processed by the respective platforms. Therefore, we cannot issue refunds for any advertising spend under any circumstances. Any disputes regarding ad platform billing must be handled directly with the advertising network.

3. Monthly Retainer Services

For clients engaged in monthly marketing or management retainers:

• Cancellation Notice: Clients may cancel their monthly retainer services by providing written notice at least 30 days prior to their next scheduled billing cycle.
• Mid-Cycle Cancellations: If you choose to cancel your services in the middle of a billing cycle, you will not receive a prorated refund for the remainder of that cycle. Our team will continue to fulfill the agreed-upon services until the end of the current paid period.

4. Project-Based Work (Web Design & Funnels)

For custom projects, such as landing page architecture, website builds, and funnel development, we typically require an initial deposit before work begins.

• Non-Refundable Deposits: Once the initial deposit is paid and our team has commenced research, wireframing, or design work, the deposit becomes non-refundable.
• Project Cancellation: If the client chooses to terminate a project before completion, the client is responsible for paying for all work completed up to the point of termination, billed at our standard hourly rates or prorated based on project milestones.

5. Performance & Guarantees

As outlined in our Terms of Service, Qvantum Media utilizes data-driven frameworks to construct acquisition systems. However, we do not guarantee specific financial returns, sales volumes, or profit margins. Market conditions, product viability, and external factors greatly influence campaign outcomes. Therefore, refunds will not be issued based on the financial performance or return on investment (ROI) of a specific campaign or funnel.

6. How to Request a Cancellation

To request a cancellation of services or to discuss billing, please send an official request to our support team. Cancellation requests made via informal channels (such as WhatsApp text messages) must be formally confirmed via email to be considered valid.

Qvantum Media
Dumduma, Bhubaneswar,
Odisha, 751019, India
Email: support@qvantummedia.com
Phone: +91 7377196497